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Privacy Policy

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Last updated: [JUN 2025]
 

“Moorts Platform” is a registered business name owned and operated by Moorts Holdings Pty Ltd (ABN 16 683 351 662). All references to "Moorts," "we," or "the platform" refer to Moorts Holdings Pty Ltd trading as Moorts Platform.


This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, which includes our website and mobile applications (“Service”).
 

By using the Service, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please do not use the platform.

📧 Contact us: supports@moorts.com.au
 

📌 Quick Links
 

  • 1. Information We Collect

  • 2. How We Use Information

  • 3. Sharing and Disclosure

  • 4. Cookies and Tracking

  • 5. Analytics and Advertising

  • 6. Data Retention and Deletion

  • 7. Updating Your Information

  • 8. Your Rights (Australia)

  • 9. Children

  • 10. Links to Other Websites

  • 11. Security

  • 12. Changes to This Policy

  • 13. Contact Us

     

1. Information We Collect
 

🔹 Information You Provide
 

We collect information when you:
 

  • Sign up or update your profile

  • Order meals or contact Sellers

  • Apply to become a Seller

  • Participate in promotions
     

Examples include: name, email, phone number, address, payment details (via Stripe), and for Sellers—ABN, banking info, certifications.
 

🔹 Communications
 

We may collect:
 

  • Reviews and messages between users and Sellers

  • Support interactions with our team
     

🔹 Social Media


We collect data when you:
 

  • Tag or mention MOORTS

  • Interact with us on platforms like Instagram or Facebook
     

🔹 Third Parties
 

We may receive information from:
 

  • Public platforms (e.g. review sites)

  • Advertising networks (e.g. Meta, Google)

  • Data enrichment providers
     

🔹 Automatically Collected


We gather technical data such as:
 

  • Device/browser type

  • IP address and location

  • Pages visited, time on site

  • Cookies and similar tech
     

2. How We Use Information


We use your data to:
 

  • Power the platform and process orders

  • Improve features and content

  • Respond to support requests

  • Prevent fraud and misuse

  • Send updates and promotions (opt-out anytime)

  • Comply with legal obligations
     

We may also use aggregated or anonymised data for analytics and product development.
 

📣 Marketing
 

We may contact you about new features or promotions. You can opt out:
 

  • In your account settings

  • By clicking “unsubscribe” in emails

  • By replying “STOP” to SMS

  • Or emailing us at supports@moorts.com.au
     

3. Sharing and Disclosure


We share your information only when necessary, including with:
 

  • Service providers (e.g. Stripe, hosting, marketing)

  • Sellers (to fulfil your order)

  • Delivery partners (if arranged by a Seller)

  • Promotion partners (for giveaways)

  • Other users (for pickups or events, as relevant)

  • Legal authorities (if required by law)
     

We may also share aggregated or anonymised data.
 

4. Cookies and Tracking


We use cookies and pixels to:
 

  • Understand platform usage

  • Improve content and features

  • Show relevant ads
     

You can control cookies through your browser. Learn more:
 

Opt-out on mobile:
 

  • iOS: Settings > Privacy > Tracking

  • Android: Settings > Google > Ads
     

5. Analytics and Advertising


We use Google Analytics, Facebook Pixel, and similar tools to:
 

  • Track site performance

  • Deliver tailored ads
     

You can manage preferences via:
 

To opt out of matched ads or marketing audiences, email us at supports@moorts.com.au.
 

6. Data Retention and Deletion


We keep your data only as long as necessary to:

  • Provide the Service

  • Meet legal, accounting, or tax requirements

  • Resolve disputes
     

You can request deletion by emailing us. We may retain data for legal or legitimate purposes.
 

7. Updating Your Information


Update your personal info anytime by logging into your account.
Need help? Contact supports@moorts.com.au
 

8. Your Rights (Australia)


Under the Privacy Act 1988 (Cth), you can:
 

  • Access your personal data

  • Request corrections

  • Lodge a complaint
     

Email us at supports@moorts.com.au to exercise your rights.
 

9. Children
 

MOORTS is not intended for users under 18. If we learn a child has provided personal data, we will delete it.
 

10. Links to Other Websites


Our platform may contain links to external sites. We are not responsible for their privacy practices. Please review their policies directly.
 

11. Security


We use secure practices to protect your data. However, no method is 100% secure. Keep your login credentials safe.
 

12. Changes to This Policy


We may update this Policy from time to time. Major changes will be communicated via email or in-app notifications.
 

13. Contact Us


MOORTS Privacy Officer
📧 Email: supports@moorts.com.au
Contact us: 0493 281 996

We may request identity verification for some requests.


 

Disclaimer:

This Privacy Policy is provided for general informational purposes and outlines how MOORTS Holdings Pty Ltd (trading as Moorts Platform) handles personal information. While we strive to keep this policy accurate and up to date, it does not constitute legal advice. Users should seek independent legal counsel if they have questions regarding their privacy rights under applicable law.

By using the MOORTS platform or website, you agree to the terms of this policy and acknowledge that MOORTS may update or modify this document at any time to reflect changes in law, technology, or our services.

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